At LORTHAVEX, we are committed to providing our clients with high-quality products and services. Our Money Back Guarantee policy is designed to ensure customer satisfaction and to provide peace of mind when shopping with us.
Certain items are exempt from being returned. These include:
To initiate a return, please contact our Customer Service team at support@lorthavex.com or call +1 (800) 123-4567. Our team will provide you with a return authorization number and further instructions.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
If you have not received a refund within the stated timeframe, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund, please contact us at support@lorthavex.com.
For further assistance or inquiries, please do not hesitate to reach out to our Customer Service team available Monday through Friday from 8 AM to 6 PM EST.